Privacy Policy – Riderpe

Effective Date: 2025-11-01
Last Updated: 2025-11-01

Welcome to Riderpe (“we”, “our”, “us”). Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how Riderpe collects, uses, discloses, and safeguards your information when you use our mobile application, website (https://riderpe.com/), and any other digital platform operated by us (collectively referred to as the “Platform”).

By accessing or using our Platform, you agree to this Privacy Policy. If you do not agree, please do not use the Platform.

1. Information We Collect

A. Information You Provide

• Personal Details: Name, email address, mobile number, gender, date of birth, and profile photo.
• KYC and Identity Proof: Driving license, Aadhaar, PAN, or other government-issued IDs (for driver verification).
• Payment Information: Bank account, UPI ID, or wallet details for processing payments and settlements.
• Support Communication: Any messages, feedback, or queries sent via email or in-app support.

B. Information Automatically Collected

• Device Information: IP address, operating system, app version, mobile device ID, and browser type.
• Location Data: Real-time GPS location while the app is running (to match riders and drivers).
• Usage Data: Date and time of rides, pick-up and drop locations, distance traveled, and ride history.

C. Information from Third Parties

• Partners, affiliates, or marketing agencies.
• Payment gateways or digital wallet providers.
• Law enforcement or government authorities (as legally required).

2. How We Use Your Information

• Facilitate ride bookings and ensure smooth ride-sharing operations.
• Match riders with nearby drivers.
• Manage user accounts, authentication, and verification.
• Process payments, refunds, and invoices.
• Communicate updates, offers, and promotional content.
• Enhance safety, detect fraud, and prevent misuse.
• Improve our services, user experience, and app performance.

We may also anonymize data for analytical and research purposes.

3. How We Share Your Information

Riderpe does not sell your personal data. However, we may share limited information in the following situations:

• With Drivers/Riders: To enable a confirmed ride, we share necessary details such as name, contact number, and pickup location.
• With Service Providers: For functions like payment processing, SMS/email delivery, data hosting, and analytics.
• With Law Enforcement: When required by applicable law or to protect rights, safety, or property.
• With Affiliates and Business Partners: In case of mergers, acquisitions, or business restructuring.

All partners are bound by confidentiality and data protection agreements.

4. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes mentioned above and comply with legal obligations. After that, we securely delete or anonymize the information.

5. Cookies and Tracking Technologies

Riderpe uses cookies and similar technologies to enhance user experience, remember preferences, and analyze usage. You can modify cookie settings through your browser, but some features may not function properly if cookies are disabled.

6. Data Security

We implement industry-standard security measures to protect your information against unauthorized access, alteration, or disclosure. However, no internet-based service is completely secure, and we cannot guarantee absolute security of transmitted data.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data, withdraw consent, or request information about how your data is used. You can exercise these rights by contacting us at support@riderpe.com.

8. Children’s Privacy

Riderpe does not knowingly collect or process information from individuals under the age of 18. If we become aware that a minor’s data has been collected, we will promptly delete it.

9. Updates to This Privacy Policy

We may revise this Privacy Policy from time to time. The updated version will be posted on our website (https://riderpe.com/) with a new effective date. Please review it periodically.

10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact:

Riderpe
Email: support@riderpe.com
Website: https://riderpe.com/